Frequently Asked Questions

The size of ferrule(s) on our website refers to the size of the hole inside the ferrule.  What you need to do, is to measure the shaft diameter of your walking stick, crutch, walking frame, zimmer frame or any other item(s)  you wish to use the ferrule(s) for.  Easy! but you can always call us if you get stuck.  

• We are pleased to accept phone orders.
• Please call 01992 44 38 44 and we can take your order over the phone.
• Our customer care consultants are available Monday to Friday 9.30am to 5.00pm to answer any of your questions, and take your order over the phone.

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• You should receive your order within 3-4 working days.
• If you need your item sooner then please feel free to call us on 01992 44 38 44 and we will try and help you.

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• All our parcels are despatched by Royal Mail First Class Post.
• You should expect to receive your order within 3-4 working days, from date of order.

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• We currently only deliver to the UK mainland only.
• However, we always try to help overseas customers. Please call us if you live outside the UK and we can discuss your requirements and delivery costs.

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• Visa, Visa Electron, Mastercard, Switch, Solo, JCB and Maestro.
• We also accept Cheques and Postal Orders.  Please make Cheques and Postal Orders payable to: "LIFESWONDERFUL LTD"

Yes you can!

Please note that cheques and Postal orders have to make made payable to "lifeswonderful ltd"

• Yes you can.
• You can call us any time between 9.30am - 5.00pm Monday to Friday on 01992 44 38 44.
• Our Contact Email address is sales@rubberferrules.co.uk.
• We look forward to hearing from you!

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We have 100% Satisfaction Guarantee!

If you are not happy for any reason with your order then simply follow these steps:

• Please e-mail us on (sales@rubberferrules.co.uk ) or call us on (01992 44 38 44) to inform us of your intentions.
• We would recommend that you use a recorded delivery service as the returned items remains your property untill we receive it.  
• Please allow 7 days for our accounts team to issue a refund.
• Please note that it is your responsibility to cover the costs of returns, exchanges or any unwanted item(s) to us. This does not affect your statutory rights.
• Please post your Returns to the address below: