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Returns Policy And Exchanges

Our aim is to provide you with the best possible service and this also applies to our returns policy.

Please do not return any items without first contacting us by either e-mail or telephone.

Telephone: 01279 626 900

Email: sales@rubberferrules.co.uk

If you wish to return goods for any reason please supply the following information:

Your full contact details
Details of the product(s) that you wish to return.
The reason for return
Date of Purchase
Our order/invoice number

 

We will do everything possible to comply with reasonable requests for returns, and will issue any refund due to you as promptly as possible.

If you're unhappy with the goods for any reason, you have the right to return them within 14 days of receipt.  As long as they are returned suitably packaged in new, unused condition and you pay for the return carriage and insurance, we will replace or refund them as appropriate. 

If incorrect, damaged or faulty goods are supplied, we will of course replace or refund these as appropriate, as quickly as possible. 

If you have any concerns or questions please e-mail us - sales@rubberferrules.co.uk